Learn how to leverage the Agent of Record pledge.
Category Archives: Playbook
Humana’s go-to onboarding and retention guide
This guide will help you onboard new members, schedule timely follow-ups, and have the right conversations-every single time.
2025 Go365 Medicare Agent Toolkit
Humana Community Development Kit
Understanding the HAP program
Learn about Humana Alliance Partners (HAP) and how Humana promotes value-based care.
FAQs and navigating conversations on 2025 benefit changes
Understanding AEP 2025 benefit changes will be key to supporting your members’ for 2025. Learn about everything you need to…
Veteran Playbook
Get the veteran info you need with our updated Veteran Playbook.
Multicultural Agent Playbook
Discover our world of multicultural resources for members and agents alike in this deep dive.
Prescription drug playbook
Start conversations, answer questions and more with our handy guide to prescription drugs.
